Technically there are only 18 days until Christmas now since it is after midnight, lol. I just got off work and I decided to post the next installment now while I've got something fresh in my mind that I'm thankful for.
Tonight I'm thankful that I have a boss who'll not only laugh at me for flipping out at an asshole of a customer, but she will also congratulate me for sticking up for myself.
There is something about spending ones money that must turn some people into braying jackasses. So here I am at work and it's after 12, we close at 12, and I'm waiting for this guy to come in a pay for his gas. I look outside and his car was there but he was nowhere to be seen. Now, I'm waiting for him to come inside and pay so I can close up shop and go home. At this point, I'm tired, my feet hurt and I've got to be back to work in eight hours. I decide to go outside and see where the hell he's disapeared to. When I get outside he comes around the side of the builiding, I don't know if he went there to talk on his phone or take a piss, either way I'm a little bitchy at this point. So I say to him in my best customer service voice. "Sorry Sir, I was just wondering where you went, we're just waiting on you to pay for your gas so we can close up." I was VERY polite when all I wanted to do was kick him in the nuts and tell him to hurry the hell up so I could go home. His response "Yeah, well, I was waiting on to come serve me." HUH? We're a FRACKING self serve station. I still don't understand what he meant by that but anyway, I digress. I just left it at that and went inside to finish my closing stuff. He comes inside and proceeds to VERY SLOWLY pay for his gas, and then as he was leaving he says to me "You know you ought to watch it your being pretty blunt." WTF?!?!?!?! I thought I was very diplomatic up until that point, so you know me being me I lost it. Basically here's what I said:
" I was actually being pretty polite up until this point but let me tell you something, I'm not here to serve you when you're ready to be served. I close at 12 and I expect people to be courteous enough to be here and have what they need before then. I do not get paid to be here after 12 so unless you are willing to supplement my time be on time." I then shut the door in his face and finished closing up.
So here's what I ask all of you to do this holiday season. When you come across a harried and stressed out cashier/retail salesperson, take it easy on them. Give them a smile and wish them happy holidays. Always remember that they deal with a lot of crap from a lot of people all day long. Most days I get treated like dog shit no less than four times a day for things that are not my fault. I have rules to be followed just like everyone else in the working world. I can't bend the rules for one person unless I'm willing to bend them for everyone. Some people say the days of customer service are gone and that the customer is always right. I say, screw that. Customer service is gone because customers forgot how to treat us like people and the customer is not always right. Sometimes the customer is an asshole who deserves nothing less than a snowball to the back of the head.
Happy Holidays to you all. Thanks for listening to me rant, I know I'll sleep better now that I have that off of my mind.
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